💬 Frequently Asked Questions (FAQ)

Below are some of the most commonly asked questions about shopping with Virgo Outlet. If you can’t find the information you’re looking for, please reach out to our team at social@virgo-outlet.com — we’re always happy to help.

ORDERS & PAYMENT

How do I place an order?

Simply browse our collections, add your chosen items to your shopping bag, and proceed to checkout. You can pay securely using major credit and debit cards, PayPal, and other supported payment options.

Can I modify or cancel an order?

As we process orders quickly, modifications may not be possible after confirmation. However, contact us immediately at social@virgo-outlet.com, and we will do our best to assist before dispatch.

DELIVERY

How long does delivery take?

• UK Standard Delivery: 3–5 working days

• UK Express Delivery: 1–2 working days (orders placed before 2 PM)

• International Delivery: 7–14 working days

How can I track my order?

You will receive a dispatch email containing your tracking number and courier link once your order has shipped.

RETURNS

What is your return policy?

You may return unworn, unwashed items within 14 days of delivery. Please visit our Return Your Order page for detailed instructions.

GENERAL

Do you restock sold-out products?

Popular styles are often restocked. Follow us on social media or sign up for our newsletter to receive updates.

How can I contact customer support?

You can email us anytime at social@virgo-outlet.com. Our team is available Monday–Friday, 9 AM–5 PM (GMT).