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🔁 Returns Information


We want your shopping experience at Virgo Outlet to be effortless and enjoyable. If you wish to return any item, please ensure that it meets the following conditions:

  • The item must be returned within 14 days of receiving your order.

  • The product must be unused, unwashed, and in original condition with tags attached.

  • Items must be returned in their original packaging.


Please note: Due to hygiene reasons, earrings, underwear, and swimwear are non-returnable unless faulty.


Return Address:

Virgo Outlet – Returns Department

Unit 4, 18 Plumbers Row, Whitechapel, London, E1 1EP, United Kingdom

We recommend using a tracked postal service for all returns, as we cannot accept responsibility for parcels lost in transit. Refunds will be issued once your return has been received and checked.