privacy-policy | VIRGO OUTLET

Privacy Policy

Last Updated: 4 March 2026

At Virgo Outlet, operated by VBS Retail Online Ltd, we are committed to protecting your privacy and handling your personal data responsibly.

This policy explains how we collect, use, and protect your information when you visit or make a purchase from virgo-outlet.com.

1. Your Details & Data

Your privacy as an individual and customer is important to us.

We only collect personal information necessary to:

Process and fulfil your orders
Provide customer support
Deliver updates regarding your purchase
Send marketing communications (only with your consent)
Maintain accounting and legal records

We do not use your information to build personal profiles beyond what is required for operating our retail services.

We may review general browsing behaviour in aggregate to improve website performance and navigation. This data is anonymous and not linked to individual customers.

We do not track your activity on other websites after you leave virgo-outlet.com.

2. What Information We Collect

We may collect the following personal data:

Name
Billing address
Delivery address
Email address
Phone number
Order history
Payment confirmation details (we do not store full card numbers)
IP address
Device and browser information

Payment information is processed securely via encrypted third-party payment providers. We do not store full payment card details.

3. Legal Basis for Processing

We process personal data in accordance with:

Data Protection Act 2018
UK General Data Protection Regulation (UK GDPR)

Our lawful bases for processing include:

Contractual necessity – to fulfil your order
Legal obligations – for accounting and tax requirements
Legitimate interests – to improve website functionality and business operations
Consent – for marketing communications

4. Cookies

A cookie is a small file stored on your device that helps improve your browsing experience.

Cookies allow us to:

Recognise returning visitors
Maintain your shopping basket
Save login sessions
Improve website functionality

Cookies used on our website do not contain sensitive personal information. They typically store anonymous identifiers.

We analyse cookie data in aggregated form and not at an individual identifiable level.

You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

5. Email Usage

We use your email address to:

Confirm orders
Send dispatch and delivery updates
Respond to customer enquiries

With your consent, we may also send promotional emails regarding:

New arrivals
Special offers
Seasonal promotions

We do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Unsubscribe

You may unsubscribe from marketing communications at any time by:

Clicking the “Unsubscribe” link in any marketing email, or
Contacting us at enquiries@virgo-outlet.com

Once unsubscribed, you will no longer receive promotional emails. However, you may still receive transactional emails relating to your orders or account.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL/TLS encryption
Secure hosting environments
Restricted internal access to data
PCI-compliant payment gateways

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil contractual obligations
Comply with legal requirements
Resolve disputes
Enforce our agreements

Accounting and transaction records may be retained for up to 6 years in accordance with UK legal requirements.

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Restrict or object to processing
Withdraw consent for marketing at any time
Request data portability (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at enquiries@virgo-outlet.com. We may require verification of your identity before processing certain requests.