Privacy Policy
Last Updated: 26 February 2026
At Virgo Outlet, operated by VBS Retail Online Ltd, we are committed to protecting your privacy and handling your personal data responsibly.
This policy explains how we collect, use, and protect your information when you visit or make a purchase from virgo-outlet.com.
1. Your Details & Data
Your privacy as an individual and customer is important to us.
We only collect personal information necessary to:
Process and fulfil your orders
Provide customer support
Deliver updates regarding your purchase
Send marketing communications (only with your consent)
Maintain accounting and legal records
We do not use your information to build personal profiles beyond what is required for operating our retail services.
We may review general browsing behaviour in aggregate to improve website performance and navigation. This data is anonymous and not linked to individual customers.
We do not track your activity on other websites after you leave virgo-outlet.com.
2. What Information We Collect
We may collect:
Name
Billing and delivery address
Email address
Phone number
Order history
Payment confirmation details (not full card numbers)
IP address and device/browser information
Payment information is processed securely via encrypted third-party payment providers. We do not store full payment card details.
3. Legal Basis for Processing
We process personal data in accordance with:
Data Protection Act 2018
General Data Protection Regulation (UK GDPR)
Our lawful bases for processing include:
Contractual necessity (to fulfil your order)
Legal obligations (accounting/tax requirements)
Legitimate business interests (website improvement)
Consent (marketing communications)
4. Cookies
A cookie is a small file stored on your device that helps improve your browsing experience.
Cookies allow us to:
Recognise returning visitors
Maintain your shopping basket
Save login sessions
Improve website functionality
Cookies used on our website do not contain sensitive personal information. They typically store anonymous identifiers.
We analyse cookie data in aggregate form only, not at individual customer level.
You can disable cookies through your browser settings, but some website features may not function correctly.
5. Email Usage
We use your email address to:
Confirm orders
Send dispatch and delivery updates
Respond to customer enquiries
With your consent, we may also send promotional emails about:
New arrivals
Special offers
Seasonal promotions
We do not sell or share your personal data with third parties for marketing purposes.
6. Unsubscribe
You can unsubscribe from marketing emails at any time by:
Clicking the “Unsubscribe” link at the bottom of any marketing email, or
Contacting us directly at enquiries@virgo-outlet.com
Once unsubscribed, you will no longer receive promotional emails, but you may still receive transactional emails related to your orders.
7. Data Security
We use appropriate technical and organisational measures to protect your data, including:
SSL/TLS encryption
Secure hosting environments
Restricted internal access
PCI-compliant payment gateways
8. Data Retention
We retain your data only as long as necessary to:
Fulfil contractual obligations
Comply with legal requirements
Resolve disputes
Accounting records may be kept for up to 6 years in line with UK regulations.
9. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (where legally permitted)
Object to processing
Withdraw consent for marketing
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at enquiries@virgo-outlet.com.
10. Contact Details
Data Controller:
VBS Retail Online Ltd
Unit 4, 18 Plumbers Row
London E1 1EP
United Kingdom